Shipping policy
Last Updated: September 29, 2026
At Rootlisse, we aim to process and ship your T-shirt orders promptly and provide clear delivery information throughout your shopping experience.
Shipping Area
Rootlisse currently ships orders within the United States. Shipping availability may vary for certain remote locations, territories, or addresses that require special delivery arrangements.
Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During major sales, holidays, or periods of unusually high order volume, processing may take additional time. If a significant delay is expected, we will make reasonable efforts to notify you.
Shipping Time
After your order has been processed and shipped, standard U.S. delivery generally takes approximately 2–5 business days, depending on the destination, carrier, weather, and other transportation conditions.
Delivery estimates are provided as a general guide and are not guaranteed delivery dates. Carrier delays or circumstances outside our reasonable control may occasionally affect delivery times.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any available free-shipping promotion will be clearly stated on the website or at checkout. Shipping charges may vary depending on the order, destination, promotional offers, or shipping method selected.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.
Please allow some time for the tracking information to become active after the package has been handed to the carrier.
Delivery Address
Please carefully review your shipping address before completing your order. Rootlisse is not responsible for delays or additional costs caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address error shortly after placing your order, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Lost, Stolen, or Damaged Packages
If tracking shows that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the carrier.
If your package appears to have been lost or damaged during transit, please contact us at info@rootlisse.us with your order number and relevant delivery information so we can review the situation and assist you.
For visibly damaged packages, customers are encouraged to retain the packaging and take photographs when possible.
Delivery Delays
Delivery dates may be affected by severe weather, carrier disruptions, holidays, incorrect address information, customs or governmental restrictions, or other circumstances outside our reasonable control.
If Rootlisse becomes aware that an order cannot be shipped within the applicable promised timeframe, we will provide an appropriate update and, where required, offer available options regarding the delayed order.
Contact Us
If you have questions about shipping or your order, please contact us:
Rootlisse
1605 SW 1st Ct
Gresham, OR 97080-7919
United States
Phone: +1 (503) 488-0548
Email: info@rootlisse.us
Website: rootlisse.us