Privacy policy

Last Updated: September 29, 2026

Rootlisse respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Account information, if you create an account

  • Information you provide when contacting customer service

  • Information submitted through forms or other website features

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, operating system, pages viewed, referring website, and general usage information.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments and refunds

  • Provide customer support

  • Respond to questions, requests, and inquiries

  • Send order confirmations and transaction-related communications

  • Maintain and improve our website

  • Understand how visitors use our website

  • Detect and prevent fraud, unauthorized activity, or security issues

  • Comply with applicable laws and legal obligations

  • Send promotional communications where permitted and in accordance with your preferences

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Rootlisse generally does not directly store complete payment card numbers on our own systems. Payment information may be collected and processed by the payment provider according to its own privacy policy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, and improve the shopping experience.

Cookies may also be used by certain third-party services that support analytics, advertising, payment processing, or other website functions.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website features or functionality.

5. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

These providers may include:

  • Payment processors

  • Shipping and delivery providers

  • E-commerce and website hosting providers

  • Website analytics providers

  • Customer service and communication providers

  • Fraud prevention and security services

  • Marketing or advertising service providers, where applicable

We do not sell your personal information as a standalone product.

We may also disclose information when reasonably necessary to comply with applicable laws, legal processes, court orders, government requests, or to protect our rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce applicable agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

8. Your Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain marketing communications

  • Request information about how your personal information is used or shared

To unsubscribe from promotional emails, you may use the unsubscribe option included in the applicable email.

Some information may need to be retained when required by law or when necessary for legitimate business purposes.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age required by applicable law without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the situation.

10. Third-Party Websites and Services

Our website may contain links to or integrate services operated by third parties.

These third parties may have their own privacy policies and terms. Rootlisse is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

11. Marketing Communications

Where permitted by applicable law, Rootlisse may send promotional emails about products, special offers, or other updates.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message.

Even after opting out of promotional communications, you may continue to receive essential transactional messages, such as order confirmations, shipping updates, refund notifications, or other service-related communications.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Rootlisse
1605 SW 1st Ct
Gresham, OR 97080-7919
United States

Phone: +1 (503) 488-0548
Email: info@rootlisse.us
Website: rootlisse.us