Refund policy

Last Updated: September 29, 2026

At Rootlisse, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.

Return Period

You may request a return within 30 calendar days of the date your order is delivered.

To be eligible for a return, please contact us within the 30-day return period. Items sent back without prior return approval may not be accepted.

Return Conditions

Returned items must meet the following conditions:

  • The item must be unworn, unused, and in its original condition.

  • The item must be clean and free from stains, odors, makeup, pet hair, or other signs of use.

  • Original tags should remain attached when applicable.

  • The item should be returned with its original packaging when reasonably possible.

  • Items that have been washed, altered, damaged, or excessively worn may not be eligible for a refund.

For clothing products, we recommend trying items on without removing tags or wearing them for an extended period if you are unsure about the fit.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Items with significant signs of use.

  • Gift cards or other products specifically identified as non-returnable at the time of purchase.

  • Personalized or customized items, unless they arrive defective or damaged.

If an item is defective, damaged, or incorrect, please contact us before sending it back so we can review the issue and provide appropriate instructions.

How to Request a Return

To request a return, please contact us at info@rootlisse.us and include:

  • Your order number

  • The item or items you would like to return

  • The reason for the return

  • Photos, if the item is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions when the return is eligible.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, personal preference, or other reasons not caused by Rootlisse, the customer is generally responsible for the return shipping cost.

If you receive an incorrect, defective, or damaged item, please contact us before returning it. If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include a replacement, refund, or assistance with return shipping.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank or payment provider to post the refund to your account. The time required may vary depending on the payment method and financial institution.

Partial Refunds

If a returned item does not fully meet the return conditions, Rootlisse may determine that the item is not eligible for a full refund. Any adjustment will be communicated after inspection.

Exchanges

If you need a different size or item, please contact us before returning your purchase. Depending on product availability, we may offer an exchange or recommend returning the original item and placing a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at info@rootlisse.us.

Please provide your order number and clear photographs of the item and packaging when applicable. We will review the issue and work with you toward an appropriate solution.

Late or Missing Refunds

If you have been notified that your refund has been issued but it has not yet appeared in your account, first check with your bank or payment provider.

If the refund is still missing after the normal processing period, please contact us at info@rootlisse.us and include your order number.

Contact Us

If you have questions about returns or refunds, please contact us:

Rootlisse
1605 SW 1st Ct
Gresham, OR 97080-7919
United States

Phone: +1 (503) 488-0548
Email: info@rootlisse.us
Website: rootlisse.us